Frequently Asked Question

How To: Add an Exchange account on an iOS device
Last Updated a year ago

1. For iOS 14: Go To Settings > Mail > Accounts > Add Account
For iOS 12/13: Go To Settings > Passwords & Accounts > Add Account
For iOS 11: Go To Settings > Accounts & Passwords > Add Account
For iOS 10: Go to Settings > Mail > Account > Add Account

2. On the Add Account screen, tap Microsoft Exchange.

3. Enter your full email address and enter a description (such as [company name] Email, and tap Next.

4. The device will try to configure the Exchange server address automatically. If the server address can’t be determined, you will be asked to enter it.
  • Server name: Enter the server name provided by your Support Agent.
  • Domain: if your iPhone is on iOS 12 or higher, type in your Exchange domain provided by your Support Agent. If it's on iOS 11 or lower, leave it blank.
  • Username: Enter your full email address
  • Tap Next
5. The device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Accounts & Passwords > Account, tap on your account.

  • By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.
  • To change how many days worth of data is synced to your device, go to Settings > Mail > Account, select your account. The default setting is three days.
6. To complete the setup process, tap Save and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.

Please call us at (209) 790-4560 or submit a support request if we can be of any assistance setting up your iOS device.

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