Frequently Asked Question

How To: Set-up Hotmail, MSN or Live.com Email Account in Outlook
Last Updated 4 years ago

Recently, Microsoft introduced the new Outlook.com, with an updated look and enhanced performance, security, and reliability. The upgrade has impacted all Outlook, Hotmail, Live, or MSN email accounts.

If you connected your Outlook.com account to Outlook 2016 or Outlook 2013 before the upgrade, you’ll need to reconnect it to ensure the best experience. To check if your account has been upgraded, sign in to your account through a web browser and compare your mailbox with the images below.

Mailbox pre-upgrade Outlook.com menu bar
Mailbox post-upgrade Outlook Mail menu bar



Please use this link for full details and step-by-step guides in using Outlook with your Hotmail, MSN, Live.com of Outlook.com email account:
https://support.office.com/en-us/article/I-can-t-see-my-Outlook-com-email-in-Outlook-2016-or-Outlook-2013-cda1751d-9503-40bf-bf76-e79454ac5eb3?ui=en-US&rs=en-US&ad=US

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